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Delivery Policy
Shipping & Delivery
We deliver to all postal addresses India. Courier companies do not deliver to P.O. Box addresses, so please provide a complete street address with a valid postal/ZIP code.
Orders placed during the daytime are eligible for same-day dispatch.
Ensure that someone is available to receive the package to avoid disputes regarding non-receipt.
Deliveries are generally made during standard working hours, which may vary by country.
No shipments are made on Sundays and public holidays.
We ship all orders via leading courier services like USPS, DHL, TNT, and Speed Post. Delivery to major international cities usually takes 48-72 hours.
Shipping charges are based on the weight of the package, rounded up to the nearest 500 grams.
If multiple items are ordered, they may be shipped separately for better safety.
Customers can request alternate, more affordable shipping options if needed.
All shipments originate from our warehouse in India.
Free Shipping in India
We offer FREE SHIPPING to all addresses within India. Please ensure the address provided is complete and accurate to prevent delivery delays.
Shipments to schools, colleges, and hostels are sent at the customer’s risk. If refused or unaccepted, no refund or reshipment will be processed.
Order Tracking & Address Changes
Customers will receive a tracking number via email once their order is shipped.
Tracking details may take up to 24 hours to activate.
Address modifications are allowed within 24 hours of order placement.
Any penalty incurred due to an incorrect address must be borne by the customer.
Custom Duties & Taxes
VAT, customs taxes, and import duties are beyond our control and must be paid directly by the buyer. Customers are responsible for any additional charges levied by their country’s customs authorities.
Lost or Delayed Orders
If a shipment is lost in transit, we will wait 15-20 days before reprocessing/reshipping the order.
IQELA is not responsible for lost, stolen, or damaged packages after delivery by the courier.
Returns & Exchanges
Exchanges are possible under the following conditions:
Received the wrong product
Received the wrong color
Received the wrong size
Product was damaged upon delivery
Returns or exchanges must be requested within 7 days of delivery. For any queries, contact us at Iqelaindia@gmail.com
Cookies Policy
Cookies help us personalize content and improve website functionality. You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. IQELA is not responsible for their privacy practices, and we encourage you to review their policies.
Third-Party Links
Our website may contain links to third-party sites. IQELA is not responsible for their privacy practices, and we encourage you to review their policies.
Changes to This Privacy Policy
IQELA reserves the right to update this Privacy Policy. Any changes will be posted on this page with a revised date.
Contact Us
For any privacy-related inquiries, contact us at Iqelaindia@gmail.com